Privacy Policy

This Privacy Policy describes how SureShot Books Publishing LLC (“we,” “us,” or “our”) collects, uses, and shares information when you visit www.sportsguidebooks.com or purchase products through it. By using this Site, you agree to the practices described in this Policy.

1. Information We Collect

Information You Provide Directly:

• Name, billing address, email address, and phone number provided at checkout
• Inmate/receiver name, ID number, and facility mailing address
• Payment card information processed securely through our payment processor — we do not store full card numbers
• Communications you send to us, including emails and support requests

Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on the Site
• Referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Respond to customer service inquiries
• Maintain transaction records for dispute resolution and chargeback defense
• Detect and prevent fraud or unauthorized transactions
• Improve the functionality and user experience of our Site
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Payment processors, including Stripe, to process transactions
• Shipping carriers, including USPS, as necessary to fulfill orders
• Our website hosting and e-commerce platform providers, including WordPress / WooCommerce
• Law enforcement or regulators if required by law or to protect our legal rights
• Third parties in connection with a business merger, acquisition, or sale of assets

We require all third-party service providers to maintain appropriate security measures and to use your data only as necessary to provide their services.

4. Inmate / Receiver Information

When you provide the name, ID number, and facility address of an inmate or receiver as part of your order, we use that information solely for the purpose of shipping your order to the correct destination. We do not use inmate information for marketing purposes or share it with third parties other than as necessary to fulfill the shipment.

5. Cookies

Our Site uses cookies and similar technologies to recognize returning visitors, maintain shopping cart functionality, and analyze Site traffic. You can instruct your browser to refuse cookies; however, some Site features may not function properly without them.

6. Data Security

We use commercially reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. Payment card data is processed through PCI-compliant processors; we do not store full card numbers on our servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain customer and transaction records for a minimum of seven (7) years from the date of transaction to support dispute resolution, fraud prevention, tax compliance, and legal obligations. Order records are among the documents we may submit to card issuers in chargeback proceedings.

8. Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, or delete data we hold about you. To submit a request, contact us at the address below. We will respond within 30 days. Note that we may retain certain data as required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

9. Children’s Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.

12. Contact Us

SureShot Books Publishing LLC
15 N Mill St, Nyack, NY 10960
Email: info@sportsguidebooks.com
Website: www.sportsguidebooks.com